Support
Intercom
Respond faster with Intercom conversation context.
OAuth connection
Overview
Connect Intercom so agents can read conversations, draft responses, tag users, and coordinate support workflows across chat and email channels.
Use cases
Common ways teams connect this app to agents and workflows.
- Summarize long conversation threads
- Route product bugs to engineering tools
- Tag users based on conversation intent
- Draft replies using CRM and docs context
Example actions
Representative capabilities agents can use once this integration is connected.
- List and search conversations
- Read contact and company profiles
- Create notes and conversation replies
- Update user tags and segments
Get started
Connect Intercom in Agent Studio, part of our catalog of 1,000+ integrations.