Communication
Outlook
Manage Outlook mail and calendar with agent automation.
OAuth connection
Overview
Give agents access to Outlook email and calendar so they can triage inboxes, schedule meetings, and coordinate Microsoft 365 workflows for enterprise teams.
Use cases
Common ways teams connect this app to agents and workflows.
- Triage shared inboxes for support teams
- Schedule follow-ups after customer calls
- Draft replies with CRM and doc context
- Trigger workflows on messages from key accounts
Example actions
Representative capabilities agents can use once this integration is connected.
- List and search mailbox messages
- Read threads and attachments metadata
- Create drafts and send mail
- Manage calendar events and availability
Get started
Connect Outlook in Agent Studio, part of our catalog of 1,000+ integrations.