Support
Zendesk
Accelerate support with Zendesk-aware agents.
OAuth connection
Overview
Agents can read tickets, add internal notes, update statuses, and route customer issues using your existing Zendesk queues and macros.
Use cases
Common ways teams connect this app to agents and workflows.
- Triage new tickets with suggested priority
- Draft replies from knowledge-base context
- Escalate VIP issues to Slack or email
- Summarize backlog trends for leads
Example actions
Representative capabilities agents can use once this integration is connected.
- Search and read support tickets
- Add public replies and internal notes
- Update ticket status and assignees
- List users, groups, and organizations
Get started
Connect Zendesk in Agent Studio, part of our catalog of 1,000+ integrations.