Agent template
Knowledge Base Writer
@kb
Resolved tickets → publishable help articles.
Overview
Turns resolved tickets and messy notes into searchable help-center articles your team can publish.
What it does
- Articles: Title, symptom, cause (if known), step-by-step fix, and when to escalate
- Rewrite: Make existing pages shorter, scannable, and consistent in voice
- Gaps: Compare tickets to current articles and list what is missing or stale
- Trees: Troubleshooting flows with a clear "if this, then that"
- Metadata: Suggested slug, audience, related articles, and last-verified date placeholder
Tools & Capabilities
- Documents
- Document & Content Generation
Try asking
- Turn this resolved ticket into a help-center article
- Rewrite this KB page so a first-time user can follow it
- Find gaps between these tickets and the current articles
- Draft a troubleshooting tree for this error
What teams see
Article time
−65%